commentsReview

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We have had 2 previous cruises on Braemar which were really good, it ticked all of our boxes in terms of food, service, entertainment and comfort. We loved it all so much that we booked a Balcony suite last April 2010 for a special Birthday cruise this April departing the 26th for the canaries. Looking forward to it all until we received a letter from Fred Olsen on the 30th January advising us of a fuel sur-charge stating that fuel had gone up by 25% and that in due course they would advise us with a revised invoice.

We are all familier with Air-line sur-charges so expected an accross the board additional payment (£50.00 ?) The company were very evasive when we and our ageant tried to get the actual cost to us. Eventually they came clean;The sur-charge was to be implemented by way of a 4.5% fare increase so the more you paid for an enhanced accomadation the the more you had to pay in "fuel sur-charge"! in our case an additional £186.00.This really blows it out of the widow about booking early as loyal customers etc. We cancelled the cruise out of discust and principal as the company still cannot explain as to why an enhanced passenger mile costs more than a basic in-side Birth.
A great pity as this ill thought out action has left a very bad tast in our mouth and shame on a good company. They tell us that they are and will increase fares as they see fit, so please just be aware before you book.......it might just go up after you have paid.

positives of cruise Positives of Cruise
Braemar has a great feeling of "belonging" everything you could ask for on a small ship.

negative of cruise Negatives of Cruise
The only thing that we would like to change is......Head office attitude to loyal passengers.

I would reccomend this cruise to others.

I think this cruise is suitable for Couples.

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commentsAbout M.Downey

Date of Birth: 01/Sep/1942
Country: Chichester
Sail Date: 07/Jan/2010

4 cruises with Fred Olsen and 1 with Cunard, Black Prince, Braemar and Queen Mary 2.

comments Ratings

Overall:starstarstarstarhalf star
Staffstarstarstarstarhalf star
Dining:starstarstarstarhalf star
Children's Facilities:N/A
Entertainment:starstarstarstarhalf star
On-board Activitiesstarstarstarstarhalf star
Shore Excursions:starstarhalf starhalf starhalf star
Clean:starstarstarstarstar
Ports of Call:starstarstarhalf starhalf star
Cabinsstarstarstarstarhalf star
Value:starstarstarhalf starhalf star

portsPorts Reviewed by M.Downey