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We booked on the Canaries trip 2/2/12, we arrived to book in at our alloted time 1pm but the queues were horrendous, a woman made a comment to RCL staff about the delay in boarding and was told in a snappy manner that there was 3500 guests to be boarded. The queue was something the Russians would have been proud of, it took nearly 3 hours to board. The cabin was fine and comfortable. There was no communication between staff and guests, we were herded round the McBeth as the staff had given our alloted table away to other guests, the dinning staff we had were ignorant and we felt like we shouldn't be there. my wife was accused of not paying for her drink on a particular night and no apology was given for their mistake however on checking our on board account I found we had been charged 26$ for a bottle of wine my wife never had. The food in the Windjammer was rubbish and usually cold. The staff only seemed interested in trying to get as much money out of you as they could. I have wrote to RCL to request a percentage of my fare back but they palm me off with inane excuses and a voucher for another cruise.

positives of cruise Positives of Cruise
Getting off in Southampton!

negative of cruise Negatives of Cruise
Let Cunard manage it!

I would not reccomend this cruise to others.

I think this cruise is suitable for Young Families.

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commentsAbout ray edgar

Date of Birth: 02/Aug/1952
Country: newcastle upon tyne
Past Cruises: 10+
Sail Date: 02/Feb/2012

comments Ratings

Overall:starstarhalf starhalf starhalf star
Staffstarhalf starhalf starhalf starhalf star
Dining:starhalf starhalf starhalf starhalf star
Children's Facilities:N/A
Entertainment:starstarhalf starhalf starhalf star
On-board Activitiesstarstarhalf starhalf starhalf star
Shore Excursions:starhalf starhalf starhalf starhalf star
Clean:starstarstarhalf starhalf star
Ports of Call:starstarhalf starhalf starhalf star
Cabinsstarstarstarhalf starhalf star
Value:starhalf starhalf starhalf starhalf star