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Queen Victoria V128 November 2011
If you are going to cruise with Cunard may I offer a little advice. Video any issues you incur and any complaints you make – if you don’t they will make out you are the problem!

Along with lots of fellow passengers we raised a complaint about a tour in Cairo and a luxury cruise on the Nile with Cunard. We were told by the on board tour office that a letter from the Tour office manager had been sent to all passengers who had complained. Letter never arrived on board or at home. Now told by Cunard ‘Customer Relations’ we were the only people to complain and no letter had ever been noted!

Poor weather affected the end of this cruise resulting us docking in a different port and coaching to the airport then off to another airport (no fault of Cunard).

The updates and most importantly passenger support (in particular for the elderly) moving from one airport to another and having to find all suitcases (that had been checked in once) on anyone of 6 coaches was a complete disaster. The Captain of the Queen Victoria completely washed her hands of us. No care, no food, no support, no information. Basically worse that anyone would expect from a no frills airline.

Their replies to complaints have been grossly insulting implying I am a lair. I just wish I had taken a video of the meetings I had with Cunard staff and all the issues that occurred in Egypt. I know exactly what happened who I spoke to and what I was told. Cunard have completely breached every bit of trust I had remaining.

Cunard way of handling complaints disgusts me. Cunard is no better than News International - creative stories and cover ups!

If you are going to cruise with Cunard may I offer a little advice. Video any issues you incur and any complaints you make – if you don’t they will make out you are the problem!

All the gloss on the surface and deeply cold and uncaring to the core.

Terry Lucking
Northants

positives of cruise Positives of Cruise

negative of cruise Negatives of Cruise
The captain - the company we cruised with

I would not reccomend this cruise to others.

I think this cruise is suitable for Couples.

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commentsAbout terry lucking

Date of Birth: 01/Aug/1958
Country: northants
Sail Date: 07/Nov/2011

comments Ratings

Overall:starstarstarstarstar
Staffstarstarstarstarstar
Dining:starstarstarstarstar
Children's Facilities:N/A
Entertainment:starhalf starhalf starhalf starhalf star
On-board Activitiesstarstarstarstarhalf star
Shore Excursions:starstarhalf starhalf starhalf star
Clean:starstarstarstarstar
Ports of Call:starstarhalf starhalf starhalf star
Cabinsstarstarstarstarstar
Value:starstarstarhalf starhalf star