Costa Pacifica image
We had some high hopes after reading great reviews overall about Costa as a cruise line, but we were sorely disappointed once we actually set sail on her to check out the Baltic and Northern Europe. The poor service literally ruined the cruise for us!

The service was terrible the entire cruise! On Costa, I know this is standard on many cruise lines, but they charge you a service charge to cover your tips each and every day you are onboard, whether you use any services or not. It appeared as though the crew took advantage of this and did nothing to go out of their way to make sure you were having a good time.

I swear at one point one of the crew looked at me with this face saying, “Are you really asking me to do something?” This was rude at times as they would completely ignore us when we were trying to ask a very simple question. If they didn’t know an answer, they would just shrug their shoulders rather than trying to point us in the right direction.

The entertainment was below the average standard, the magic act was a complete joke. Honestly, I do not even know if there was a cruise director on this ship in charge of all of this stuff.

The food was decent enough, average I would say, but for a cruise ship where you are paying this much money I expected more. On top of that, again, the service was not up to par in the dining room.

Due to this, this will be the first and last time that I ever sail on Costa, it was not like the cruise was cheap, this was an expensive vacation!

positives of cruise Positives of Cruise
The best thing the cruise had going for it was that we could buy a drink package that included all of our drinks, this saved us a lot of money in the end.

negative of cruise Negatives of Cruise
The service!

I would reccomend this cruise to others.

I think this cruise is suitable for .

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commentsAbout UpsetCruiser

Date of Birth: 01/Jan/2012
Sail Date: 01/Sep/2012

comments Ratings

Overall:starstarstarhalf starhalf star
Staffstarhalf starhalf starhalf starhalf star
Dining:starstarstarstarhalf star
Children's Facilities:starstarstarhalf starhalf star
Entertainment:starstarhalf starhalf starhalf star
On-board Activitiesstarstarstarstarhalf star
Shore Excursions:starstarstarstarhalf star
Clean:starstarstarstarhalf star
Ports of Call:starstarstarstarstar
Cabinsstarstarstarstarhalf star
Value:starstarhalf starhalf starhalf star